Zain Calls – Your All-in-One Cloud Contact Center Solution
Zain Calls is a full-featured, user-friendly cloud-based contact center solution that empowers businesses to connect with their customers on their preferred channels, including voice, popular social media platforms like WhatsApp and Facebook Messenger, and more.
Why Choose Zain Calls?
- Omnichannel Support: Provide seamless customer service across multiple channels, giving your customers the flexibility to reach you how they want.
- Enhanced Security and Compliance: Built-in security measures and compliance features ensure your sensitive customer data is always protected.
- Improved Customer Experience: Offer personalized and timely support with real-time call monitoring and omnichannel engagement.
- Increased Efficiency: Automatic call distribution and routing optimize call handling times and reduce wait times.
- Better Decision Making: Gain valuable insights with detailed analytics and reporting to identify trends and improve performance.
- Cost-Effective: Includes security measures and features to ensure the protection of sensitive customer data.
Features
- Intuitive browser interface for easy agent management and call monitoring.
- Interactive Voice Response (IVR) & Automatic Call Distribution (ACD) to route calls efficiently.
- Queue callback with automatic callback facility to keep customers informed and reduce wait times.
- Sticky Agent feature to connect callers with the same agent for a more personalized experience.
- Detailed call reporting and analytics to track performance and identify areas for improvement.
- Real-time call monitoring to ensure agents are providing quality customer service.
- Auto-dialer with multiple campaign management for outbound calling needs.
- Built-in security measures and compliance features to protect customer data.
- API integration with CRM and ticketing systems for streamlined workflows.
Solution Packages and Prices
We offer a variety of solution packages to fit your business needs and budget. Choose from our CC Standard, CC Pro, and CC Advanced Plus plans, each with a comprehensive set of features.
Add-Ons
Enhance your contact center experience with our optional add-ons, such as multi-level IVR, number masking, screen capture, call accounting, and Microsoft Teams connect.
Ready to Get Started?