- HD Voice and Video Calling: Crystal-clear communication for enhanced collaboration.
- Scalability: Easily scales from 5 to 10,000+ extensions to accommodate business growth.
- Video Webinars: Engage in immersive communication with virtual backgrounds.
- Multi-Ring Capability: Ensure you never miss an important call with multi-ring on all devices.
- Collaborative Tools: Utilize chat rooms and whiteboarding for efficient teamwork.
- Mobile Features: Stay connected remotely from anywhere using mobile features.
- Cost-effective
Utilizes SIP trunks over the cloud, eliminating the need for additional hardware and offering a cost-effective solution. - Flexible
Provides full flexibility without the constraints of traditional telephony services, allowing complete freedom of usage and connectivity. - 24/7 connectivity & Mobility
Portable tool accessible anywhere via an application, offering 24/7 connectivity and mobility. - Enhanced Communication
HD voice and video calling for clearer and more efficient communication.
Is a comprehensive Unified Communications as a Service (UCaaS) platform that offers more than just a Cloud PBX. offers a range of communication tools and features to businesses of all sizes.
Zain Calls – Hosted IP PBX (UCaaS) offers a variety of features, including HD (High Definition) voice and video calling, SIP trunks over the cloud, video conferencing with up to 300 participants, multi-ring capability, collaboration tools, user presence and status, mobile and desktop compatibility, and local and cloud recording.
Zain Calls – Hosted IP PBX(UCaaS) offers several Packages, including Voice Basic, Voice Plus, UC Plus, UC Plus – Zoom Add-Ons , along with several add-ons, such as screen capture, call accounting and control, and more.
Yes, Zain Calls – Hosted IP PBX(UCaaS) is locally hosted and fully redundant, offering secured and encrypted communication with crystal-clear call quality.
To get started with Zain Calls – Hosted IP PBX (UCaaS) , you can visit the Zain website, explore plans and features, and contact our sales team to discuss your business needs and set up Zain Calls.
| Zain Calls – Hosted Contact Centre (CCaaS) Packages | Price per User per Month | Features |
|---|---|---|
| CC Standard | 199 SAR | Includes all features in Zain Calls – Hosted IP PBX (UCaaS) Packages UC Plus.: • Additional features: • Dashboard with live charts (e.g., incoming/outgoing calls, frequent calls, call analysis). • Performance graph based on ring groups. • Agent monitoring based on ring groups. • Follow me option for call distribution to agent mobile phones (Sticky Agent). • Outbound number mapping for each extension.br> • Multiple DOD for outbound calls. • Privilege settings. • Voice Recording and criteria-based search. • Call reports (Summary, Relation, Abandoned, Performance, Disposition). • Multi-level IVR class of service. • Office hours settings and IVR response to customer. • Calls Disposition. • CRM integration. |
| CC Pro | 349 SAR | Includes all features in CC Standard: • Additional features: • Campaign-based dashboard. • Agent monitor and Agent control. • Whispering feature. • Contacts database. • Outbound campaign calls. • Inbound campaign calls. • Blended campaigns. • Inactive old campaigns report. • Excel downloads for all reports. • Call hourly report. • DID report. • Custom privilege settings. • Customer interaction history for agents. • Call back registration for customers and notification for agents (queue callback). |
| CC Advanced Plus | 599 SAR | Includes all features in CC Pro: • Additional features: • Agent dashboard. • Agent analysis and performance reports. • Campaign analysis reports. • Automatic follow up calls (option for public/private call). • Outbound calls with different DOD numbers distribution. • Outbound auto dialer. • WhatsApp integration (social media)*. |
Add-Ons
| Item Description | Pricing Options | Selling price |
|---|---|---|
| Multi-Level IVR (one time charge per Customer) | One time charge | 1,999 SAR |
| Advanced Recording/Reporting | Per Ext | 19 SAR |
| Screen Capture | Per Ext | 19.99 SAR |